When using high-tech software to solve demanding problems, it is inevitable
that you may need some help. However, previously you may have been dissuaded
from purchasing support if the service provider was slow to respond, uninformed
and ineffective.
With the Wilde FEA support packages, you can exploit the same expertise
that is used for our most demanding consulting projects. You will find
this support is delivered quickly & courteously, and will help you find
a solution before your workflow is significantly affected.
You can choose to receive this support by a combination of email,
telephone, post, fax & on-site meetings. Even if you bought your
software elsewhere, you can still receive high quality technical
support services on a contract or timed basis.
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To Order
You can order maintenance contracts or timed technical support by any of
the methods outlined in How to order. Details of how you can best help us
diagnose your support problems are given in our Clients section.
Why Choose Us?
You will have access to a very strong, proven technical team who are very
familiar with most common problems that other users encounter.
15 years of experience in technical support, approved to ISO9001, will
give you confidence that your problems will be solved efficiently if
they arise.
In most cases, you can expect your support problems to be solved within
24 hours. If the issue requires further attention your problem will be
automatically referred back to the developers for examination.
Your problem will always be pursued by us until it has been resolved, and
any bug fixes & modified data files will be sent to you as soon as possible.
Soon you will also be able to receive instant help on-line via your client
login area for common installation & technical problems, including an
updated FAQ section.
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