Our primary aim is to solve your problems. This will include advice on optimising your FEA:
The best way to define your geometry
What model data to use e.g. materials, boundary conditions etc.
How to select the most appropriate elements.
How to use new features introduced into the software.
Understanding what the different error messages mean for future self-diagnosis.
How to Make Support Faster!
When requesting product support, please assist our staff by indicating
the software you are using (e.g. ‘ANSYS DesignSpace’).
It is best to be as detailed as possible when describing the
problems you are having for us to diagnose them quickly.
Information such as the platform that the software is being run on,
the version of software being used and any error messages that you get
is always useful. For many problems it is also helpful if you can send
us the input file used for the analysis.
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How to Receive Support
Telephone
0161 474 7479
Email -
support@WildeFEA.co.uk
Either explain your problem in detail or provide your contact details for us to call you back.
Please attach the problem input / data files if available and not too large
(please contact us first if the file is likely to be greater than 10MB).
Fax
0161 474 7492
FTP
You can send large files to us by FTP.
Simply contact us for assistance if you require this service.
Post
We may ask you to post the problem input file or results database on a CD if it cannot be sent by email or FTP.
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